Resilience Wellbeing needs to collect and process personal data in order to answer enquiries, provide services to its clients, manage its operations effectively and meet legal requirements. This document sets out how we use your personal data.
Sally Walker is the data controller, ICO certificate reference number: ZA536833 and controls how and why your personal information is processed.
Where this policy refers to 'we', 'our' or 'us' below it is referring to Resilience Wellbeing.
What information do we collect about you and how do we collect it?
As a private individual, when you book one of our wellbeing sessions you will be asked to provide details of your name and email address. You may also provide a mobile or landline number if you wish. You will also be asked to provide details of any allergies you may have that are likely to be relevant and also anything about your physical or psychological situation you feel relevant for us to know. This information is stored safely in digital format and is not accessible to any third parties. As far as payment is concerned this is done through PayPal and therefore none of your financial information is accessible to us.
As a business, the point of contact for the booking will be required to provide their name, email address and telephone contact details as well as the business address. They will also be required to provide the names and email addresses of those attending so that individual forms can be sent out for staff to complete giving details such as allergies, anything about their physical or psychological situation relevant to the session. This will be treated in complete confidence by us and will not be made available to you as the employer. It is stored safely in a digital format.
As a therapy client at initial contact you will be required to provide your name and email address if you use the online contact form. You may prefer to email directly or call, in which case this information will also be available to us. You will be required to complete 3 forms given to you at our first session should you wish to continue with therapy. These will be completed in paper format, they will then be scanned and stored securely in digital format and the hard copies shredded immediately.
How do we use your personal information?
We collect and process your personal data in order to deliver our services, to manage our operations effectively and to meet our legal requirement. Information supplied relating to allergies, disabilities or anything likely to impact on your experience in our sessions is only used for the purpose for which it is provided and remains confidential.
Who do we share your information with?
We do not use any of the information provided for marketing purposes and do not share any of your information with third parties.
The only circumstances under which information disclosed would be made available to a third party would be in the case of safeguarding issues, or risk of harm to self or to others.
How long do we keep your personal information for?
We only keep identifiable records for as long as they have legal or business purpose. We retain therapy records for 7 years. Once you have attended a session your details will be automatically deleted.
Under the General Data Protection Regulation (GDPR) you have rights over your personal data. GDPR is focused on re-empowering individuals and giving them more control over their personal data, as well as holding data controllers and data processors accountable for the safety of the data they hold. You can request a copy of all data held about you which we are legally obliged to provide to you in electronic format within one month of your request, free of charge.
To request a copy of the personal data we hold about you, please contact our data controller, Sally Walker, on 07547 150853 or email firstname.lastname@example.org. Postal address is
You can find out more detail about your rights by accessing the Information Commissioner's Office (ICO) Website at https://ico.org.uk.
Concerns and Complaints
If you are unhappy with how we are processing your data or are concerned in any way, you can also contact the Information Commissioner's Office (ICO).